1. Custom Design & Formatting Services
For custom 1-on-1 book cover design and interior formatting projects ordered directly through our form:
- Cancellation Before Work Begins: If you request a cancellation before the custom design process has started, you are eligible for a full refund (100%) minus any non-refundable transaction fees charged by payment processors (PayPal/Stripe).
- Work in Progress: Because custom design involves time and creative labor, once initial custom concepts have been delivered, a 50% kill-fee applies to cover the time spent researching and creating first drafts.
- Final Delivery: Once final print-ready files (high-resolution PDFs, JPEGs, or Source Files) have been delivered, no refunds can be issued. At this stage, the custom service is considered fully rendered.
2. Instant AI Book Cover Design Service & Credits
Strict No-Refund Policy for AI Credits & Generations
All credit purchases, credit top-ups, and image generation charges for the Instant AI Book Cover Design Studio (/ai-book-cover-design/) are strictly non-refundable.
- Purchased AI credits grant immediate access to automated server GPU infrastructure and image generation models. Once a purchase is completed via Lemon Squeezy, credits cannot be returned, refunded, or exchanged for cash.
- Unused credits remain available in your account balance according to the plan terms, but cannot be refunded.
- If a server-side error prevents an image from generating properly, our system automatically restores the spent credit back to your account balance.
3. Premade Book Cover Designs (Sold Once)
Premade covers are finished designs from the premade cover library, sold to one author only. They are a separate product from custom work and carry a separate refund rule:
- Before Purchase: Browse freely. Nothing is charged and nothing is reserved until you complete checkout, so there is no obligation while you are still deciding.
- After Purchase: Sales are final. The moment a premade cover is paid for it is removed from the library permanently, because exclusivity is the product. That licence is used up at the point of sale and cannot be returned or resold.
- What Protects You Instead: Unlimited revisions are included with every premade order at no extra cost. If the cover is not right for your book, it stays in progress: colour, typography, title, author name and detail can all be adjusted until you are happy.
4. AI Cover Rescue (Print-Ready Repair)
This service repairs a cover you already have, whether it came from an AI tool or from an earlier designer, and prepares it for print. It is human work on a file you send, so it carries its own rule:
- Before Work Begins: If the file cannot be repaired, for example because the source image is too small to hold up at the size it has to print, you are told honestly and refunded in full before any work begins. Nothing is charged for a file I cannot fix.
- During the Work: Revisions are included until you approve the proof. Within the scope you agreed there is no revision limit, because a cover you are not happy with is not a finished cover.
- Final Delivery: Once the final print-ready files have been delivered and approved, the service is fully rendered and no refunds can be issued.
The full process and what each package includes are on the AI Cover Rescue page.
Our Satisfaction Guarantee for Custom Projects
For custom 1-on-1 design orders, I offer unlimited revisions during the active design phase. I strongly encourage authors to provide detailed feedback so we can perfect the design rather than cancelling. My goal is to ensure you walk away with a cover you love.
